Terms of Service

1. Agreement to Terms

By accessing and using LiThul's website (lithul.com) or engaging our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Description of Services

LiThul provides managed IT services, cybersecurity solutions, IoT implementations, industrial maintenance software, cloud services, and IT consulting to businesses in Phoenix, Arizona, and surrounding areas.

3. Service Agreements

Specific IT services will be governed by separate service agreements that outline:

• Scope of services and deliverables
• Service level agreements (SLAs)
• Pricing and payment terms
• Duration and termination conditions
• Support and maintenance provisions

4. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of account credentials
• Use services only for lawful purposes
• Comply with all applicable laws and regulations
• Cooperate with our security and maintenance procedures
• Promptly report any security incidents or concerns

5. Prohibited Uses

You may not use our services to:

• Engage in any illegal or unauthorized activities
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to systems or networks
• Interfere with or disrupt our services
• Violate any intellectual property rights
• Harass, abuse, or harm others

6. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

• Invoices are due within 30 days of receipt
• Late payments may incur additional fees
• Services may be suspended for non-payment
• All fees are non-refundable unless otherwise specified

7. Intellectual Property

All content on our website and proprietary software solutions remain the intellectual property of LiThul. You may not reproduce, distribute, or create derivative works without our written permission.

8. Confidentiality

We maintain strict confidentiality regarding client information and systems. Both parties agree to protect confidential information disclosed during the course of our business relationship.

9. Data Security and Backup

While we implement industry-standard security measures, you acknowledge that:

• No system is completely secure
• You are responsible for maintaining your own data backups
• We recommend regular testing of backup and recovery procedures
• Business continuity planning is a shared responsibility

10. Limitation of Liability

To the maximum extent permitted by law, LiThul shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.

11. Service Availability

We strive to provide reliable services but cannot guarantee 100% uptime. Planned maintenance will be scheduled during off-peak hours when possible, with advance notice provided.

12. Termination

Either party may terminate services according to the terms specified in individual service agreements. Upon termination:

• All outstanding fees become immediately due
• Access to systems and data will be provided for a reasonable transition period
• Confidentiality obligations continue beyond termination

13. Force Majeure

LiThul shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, acts of government, cyber attacks, or other force majeure events.

14. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict of law principles.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

17. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.